The following procedures relate to the provision of supports within the Specialist Disability Accommodation (SDA) framework of the NDIS. SDA Tenant Rights and Responsibilities Your Guide to SDA Tenant Handbook SDA Glossary of Terms Introduction to Allevia's Tenant and Housing Services SDA Vacancy Management SDA Rent Appeals Rental Bonds Establishing SDA Tenancies Visitors and Additional Occupants Deceased Tenants SDA Tenant Absences SDA Tenant Transfers Entry to SDA Property Keys Debt Recovery Complaints, Disputes and Nuisance SDA Property Modifications SDA Repair Charges SDA Property Water Charges SDA Tenancy Succession SDA Outdoor Living Environments SDA Dwelling Safety SDA Preventative Property Maintenance SDA Reactive Property Maintenance SDA Tenant Engagement SDA Conflict of Interest Management Procedures Working with Other Providers Community Engagement

Allevia has 7 Policies - 6 which align with the National Disability Standards and 1 relates to our position on Reconciliation with Aboriginal and Torres Strait Islander Australians. All of Allevia's procedures, work instructions and guides relate directly to these policies. You can access these policies and their plain English versions by clicking on the links below. Rights Policy Rights Policy - Plain English Version Participation and Inclusion Policy Participation and Inclusion Policy - Plain English Version Individual Outcomes Policy I ndividual Outcomes Policy - Plain English Version Feedback and Complaints Policy Feedback and Complaints - Plain English Version Service Access Policy Service Access Policy - Plain English Version Service Management Policy Service Management Policy - Plain English Version Reconciliation Policy

Policies and procedures

Q: Living services procedures

People who are supported in their home by Allevia (supported independent living or SIL) get quality supports because workers follow a set of procedures which have been developed from collective experience, client consultation, laws and standards of good and best practice.

Allevia has policies which reflect our position on certain matters relating to governance, management, and service delivery, and procedures which guide our practices.

We are continuously revising our policies and procedures to ensure that they comply as close as possible with the National Disability Standards, the NDIS Terms of Business, and all other relevant laws and regulations. As legislation and standards change and as the needs of our clients change, new policies and procedures will be developed and existing policies and procedures will be reviewed and updated to ensure they continue to meet legislated guidelines, standards, funding requirements, people’s wants and needs, employee needs, and contribute to the improvement of service delivery.

You are encouraged to read these policies and procedures. We welcome feedback about them and their implementation and we use that feedback in our regular reviews of these documents.

It is our commitment to ensure that each aspect of this system is accessible and easy to understand for everyone. We value any suggestions

Latest

Christine Macqueen (LLM, BA)

Director (2022)
NDIS Pricing

All things related to pricing within the NDIS suite of services
Teamwork Works Campaign

Teamwork Works is a campaign driven by the National Disability Services (NDS), the peak organisation representing disability service providers across Australia, that will put people with disability and the workers that support them at the front and centre of the national conversation. The campaign aims to protect the integrity of the National Disability Insurance Scheme (NDIS) by building awareness of its value to people with disability.
Dr. Lyndel Spence (BI.G.S. (Hons) PhD)

Director (2021)