Catherine Dickson General Manager - Innovation & Social Impact Expand Catherine has 32 years’ experience as an executive in the NFP/NGO human services sector including the disability sector, with proven extensive knowledge in quality service delivery in the current and emerging NDIS environment. Catherine has formal qualifications in Vocational Training and Assessment, Community Welfare/Community Services, and Personnel/Human Resource Management. A skilled implementer and trainer in person centred services, Active Support, and quality customer service, Catherine has effectively worked to foster and develop organisational cultures committed to human rights for all. She is a skilled tender and policy writer, using a consultative approach to establishing an organisation's point of difference and strengths. She is also skilled at budgeting and supporting managers and Boards to achieve full financial clarity in strategic planning and organisational management. Catherine is a ‘hands on’ operations specialist who knows how to promote proactive organisational risk mitigation strategies to front-line staff and promote a customer service culture.